Where things stand now
Despite several years of inspections, correspondence and attempted repairs, a number of issues with the property remain unresolved.
This page summarises the outstanding issues, Willow Tree Housing Partnership’s final offer, our response, and where matters currently stand.
Last updated: May 2026
Overview
We continue to seek a fair and practical resolution that ensures the property is brought up to the standard it should have met from the outset.
Kitchen issues
Window defects
Cold bedroom
Garden works
Outstanding defects
These are the main issues that remain unresolved and the outcome we believe is needed.
The kitchen worktop is damaged and has a poorly executed mitred joint. We believe the worktop needs to be replaced and installed correctly.
We also previously discussed changes to the fridge/freezer orientation that would improve access and allow the door alignment issues to be resolved.
The remaining issues identified in the second RISA report have not been fully addressed.
We believe these defects should be remediated in accordance with the findings of that report.
Bedroom one remains colder than the rest of the house. It cools more quickly and takes longer to warm up.
We believe a new independent thermal survey is needed to identify the root cause before further remedial works are carried out.
The garden areas have not been prepared to an acceptable standard.
We believe the appropriate remediation includes removing debris, decompacting the ground, installing suitable topsoil and returfing.
Final offer
Willow Tree Housing Partnership have issued what they describe as their final offer.
Willow Tree Housing Partnership do not accept liability for the remaining defects.
We considered the offer incomplete and unclear in several key areas.
Our concerns
We asked Willow Tree Housing Partnership to clarify several parts of the offer before we could properly assess it.
The proposal did not clearly define the scope of the garden works, the expected outcome, or how the RICS arbitration process would operate.
The offer did not address the damaged worktop, poorly executed mitred joint, or fridge/freezer access and alignment issues.
The quote referenced for window remediation is now over 17 months old, so costs are likely to have changed.
The offer did not address reasonable costs we incurred, including preparation work for remediation and additional heating costs.
We do not consider it reasonable to contribute to garden works that we believe should have been completed to an acceptable standard before handover.
Willow Tree Housing Partnership responded four months later with a single-page reply that did not address the questions raised.
Counter proposal
Following legal advice, we submitted a counter proposal focused on resolving the remaining issues.
We requested reimbursement for reasonable and legitimate costs, including both RISA inspections, preparation work for remedial works, and a contribution towards increased heating costs.
We proposed obtaining an updated quote for the window remediation works and requested that Willow Tree Housing Partnership cover the cost.
We set out the works required to bring the garden to an acceptable standard and requested that Willow Tree Housing Partnership cover those costs, with our contribution limited to 50% of returfing.
We proposed a new independent thermal survey and requested that Willow Tree Housing Partnership fund both the survey and any remedial works identified.
We accepted the compensation figure previously offered and requested a formal apology for the stress and disruption caused.
Current position
Our counter proposal was submitted on 26 March 2026. We requested a written response within 28 days, by 24 April 2026.
We also wrote to EG Carter & Co outlining the issues and asking them to propose a resolution.
No response received to date.
No response received to date.
The timeline explains the key events leading to the current position.
Our Story
We created this website after trying, over an extended period, to resolve these issues directly with Willow Tree Housing Partnership.
Our aim is to help others avoid similar problems and to raise awareness of the issues we’ve experienced.
Ultimately, we are seeking accountability, transparency, and meaningful change.
Read Our StoryThe information on this website is based on our personal experience and is provided for general information purposes only.
We are not lawyers, and nothing on this site should be taken as legal advice.
Every situation is different, and the information here may not apply to you specific circumstances. If you require legal advice, you should speak to a qualified professional.