Supporting Information
This website is based on our own experience, correspondence, inspections, reports and other documented evidence.
We have chosen not to publish full documents publicly due to privacy and data protection considerations.
What our information is based on
Emails & Correspondence
Communications with Willow Tree Housing Partnership, EG Carter & Co, NHBC and other parties.
Photos & Videos
Photographic and video records showing defects, unfinished work and the impact on the property.
Inspection Reports
Professional snagging reports, independent inspections and follow-up assessments.
Documents & Records
Letters, defect lists, warranty information, schedules, notes and related documentation.
Timeline of Events
A detailed timeline of key events, communications, inspections and responses.
Neighbour Feedback
Conversations with neighbours and other homeowners who have experienced similar issues.
Why we don’t publish documents
Full documents often contain personal data, contact details and commercially sensitive information.
We are committed to protecting privacy and respecting copyright and data protection laws.
Information is available
We are happy to share relevant information with organisations involved, regulators or legal representatives where appropriate.
Please use our contact page to make a request.
Help us build a clearer picture
If you have relevant information or have experienced similar issues, we would like to hear from you.
Contact us →Commitment to accuracy and fairness
We strive to ensure everything on this website is accurate, fair and evidence-based. If you believe any information is incorrect or you would like to provide a response, please let us know.